South London pub - service and hygiene review
A live-style example showing how ClueCheck combines visit metadata, shopper evidence, service scoring and operational recommendations into one decision-ready report. The structure below mirrors the type of report a client would open in the portal after a completed visit.
A concise view of the evidence collected against the agreed visit objectives.
Response: I was acknowledged, but seating only happened once a table became free. I did not feel proactively managed through the arrival journey.
Response: The pub was busy and I had to attract the waiter’s attention. It took 3 minutes 47 seconds before I was served, which is too long for a strong hospitality standard.
Response: No meaningful upsell was attempted. I was not offered a premium drink, sides, dessert or add-on burger upgrade.
Response: My burger arrived after 12 minutes. The table was not reset until the soft drink had already been delivered, which made the whole service feel less organised.
Response: Staff could describe the specials clearly and answered my question about allergens and burger composition without hesitation.
Response: The venue was not dark, but there were visibly burnt-out lamps near the bar and side wall. I attached photos to evidence the issue.
Response: The WC needed attention: the floor was damp, the bin was overfilled and the soap dispenser was nearly empty. This is the type of issue I would remember as a customer.
Response: I was thanked, but not invited back and no attempt was made to close with a return visit prompt or loyalty cue.
I arrived while the pub was already full, so finding a place to sit was the first point of friction. Once a table became free, I sat down and still had to call the waiter over. It took 3:47 minutes before I was served, which is long enough for a customer to start feeling forgotten rather than looked after.
I ordered a burger and a soft drink. The table was only cleaned after the drink arrived, which made the service feel slightly out of sequence. The burger arrived after 12 minutes. That is not extreme, but in a busy pub it needs to be framed with better communication if the team wants the wait to feel acceptable. I was not offered any strong upsell, so the sale remained basic instead of being actively developed.
The pub was not dark, but there were clearly some lamps that were out near the bar and side wall. The toilets also needed more attention, and those maintenance cues matter because they shape how the whole venue feels. Together, the issues point to a site that is busy enough to trade well, but not yet consistent enough to feel fully controlled.
Reference image from the dining area. Used to validate seating condition, lighting and general presentation.
Receipt and timestamp record used to validate the visit sequence, wait time and order arrival window.
Used to evidence the bathroom condition and the standard of upkeep the customer would notice.
* In a live programme, evidence can include photos, receipt scans, timestamp metadata and structured notes where the brief allows it.
The purpose of the report is to tell the client what to fix, who owns it and when it should be done.
| Priority | Identified issue | Recommended SOP fix | Owner / deadline |
|---|---|---|---|
| HIGH | Guest wait time is too long | Rework floor coverage at peak and add a service recovery script. | Manager - 7 days |
| HIGH | Bathroom standards are slipping | Add a half-hourly WC check and sign-off log. | Ops lead - 7 days |
| MED | Upsell is too shallow | Coach staff to suggest sides, extras and dessert on every burger sale. | Training lead - 14 days |
If you want the sample access details emailed to you, we will use your address to create your client account and help you get into the portal. The full sample report is stored in Reports once you log in, so the email is only the access path, not the report itself.
Want this tailored to your own journey?
We can build the brief around your exact service model, POS requirements, store clusters and reporting needs.
This preview is illustrative only and does not claim results for any named organisation.